Cancellation & Refund Policy

1. Subscription Cancellation

1.1 How to Cancel

You can cancel your subscription at any time through:

• Your account settings page
• Subscription management dashboard
• Contacting our support team at support@migmind.com

1.2 When Cancellation Takes Effect

• Immediate: Your subscription will not renew at the end of the current billing period
• Access: You retain access to premium features until the end of your paid period
• Credits: Unused credits expire at the end of the billing period
• Data: Your data remains accessible for 30 days after cancellation

2. Refund Policy

2.1 7-Day Money-Back Guarantee

We offer a full refund within 7 days of your initial subscription purchase if:

• This is your first subscription to MigMind
• You request the refund within 7 days of purchase
• You have not violated our Terms of Service

2.2 Technical Issues

If you experience technical issues that prevent you from using the service, we will:

• First attempt to resolve the issue within 48 hours
• Offer a prorated refund if the issue cannot be resolved
• Extend your subscription period to compensate for downtime

2.3 Billing Errors

If you are charged incorrectly due to:

• Duplicate charges
• Incorrect subscription tier
• System errors

We will issue a full refund within 5-7 business days.

3. Refund Process

3.1 How to Request a Refund

3.2 Refund Timeline

• Credit Card: 5-7 business days
• Debit Card: 5-10 business days
• PayPal: 3-5 business days
• Bank Transfer: 7-14 business days

Note: Actual refund time may vary depending on your financial institution.

4. Prorated Refunds

In certain circumstances, we may offer prorated refunds:

• Service Downtime: Extended outages beyond our control
• Feature Removal: If a key feature you subscribed for is discontinued
• Plan Changes: Downgrading from annual to monthly (difference refunded)

Prorated refunds are calculated based on the unused portion of your subscription period.

5. Non-Refundable Items

The following are not eligible for refunds:

• Used Credits: Competitor analysis credits that have been consumed
• Partial Periods: Unused days in a billing cycle (except for prorated cases)
• Third-Party Services: Costs associated with third-party integrations
• Custom Services: One-time custom analysis or consulting services
• Promotional Offers: Discounted or promotional subscriptions (unless within 7-day guarantee)

6. Subscription Renewals

Important information about automatic renewals:

• Subscriptions automatically renew unless cancelled before the renewal date
• You will receive an email reminder 7 days before renewal
• Cancel at least 24 hours before renewal to avoid being charged
• Renewal charges are non-refundable after the 7-day guarantee period

7. Chargebacks

We strongly encourage you to contact us before initiating a chargeback:

• Chargebacks may result in immediate account suspension
• We will work with you to resolve any billing disputes
• Fraudulent chargebacks may result in permanent account termination
• You may be liable for chargeback fees if the dispute is found invalid

8. Plan Upgrades and Downgrades

8.1 Upgrades

• Take effect immediately
• You are charged the prorated difference for the current billing period
• New features and credits are available instantly

8.2 Downgrades

• Take effect at the end of the current billing period
• No refund for the difference in the current period
• You retain access to premium features until the period ends

9. Free Trial Cancellations

If you're on a free trial:

• Cancel anytime during the trial period at no charge
• You will not be billed if cancelled before trial ends
• Access continues until the trial period expires
• No refunds are applicable as no payment was made

10. Contact Information

For cancellations, refunds, or billing questions:

11. Policy Changes

We reserve the right to modify this Cancellation & Refund Policy at any time. Changes will be effective immediately upon posting. Continued use of the service after changes constitutes acceptance of the modified policy. We will notify users of significant changes via email.