Shipping & Delivery Policy

1. Service Delivery

1.1 Immediate Access

Upon successful payment and account creation, you will receive:

• Instant Activation: Your subscription is activated immediately
• Email Confirmation: Receipt and welcome email sent within minutes
• Full Access: All subscribed features available right away
• Credits Allocation: Analysis credits added to your account instantly

1.2 Access Methods

You can access MigMind through:

• Web Browser: Access via any modern web browser (Chrome, Firefox, Safari, Edge)
• Mobile Devices: Responsive design works on smartphones and tablets
• Desktop: Optimized for desktop and laptop computers
• Multiple Devices: Use your account across multiple devices simultaneously

2. No Physical Products

MigMind does not sell or ship any physical products. Our service includes:

• Cloud-based software as a service (SaaS)
• AI-powered content analysis tools
• Digital reports and analytics
• Online data storage and management

No shipping address is required for subscription purchases.

3. Digital Delivery Timeline

4. Email Delivery

4.1 Confirmation Emails

You will receive email notifications for:

• Subscription purchase confirmation
• Payment receipts and invoices
• Subscription renewal reminders
• Account activity and security alerts
• Feature updates and announcements

4.2 Email Delivery Issues

If you don't receive confirmation emails:

• Check your spam/junk folder
• Add support@migmind.com to your contacts
• Verify your email address in account settings
• Contact support if emails are not arriving

5. Data Export and Downloads

5.1 Downloadable Content

While MigMind is cloud-based, you can download:

• Reports: Export analysis reports as PDF or Excel files
• Data: Download your data in CSV or JSON format
• Invoices: Download billing invoices and receipts
• Backups: Export your account data for backup purposes

5.2 Download Availability

• Downloads are available instantly from your dashboard
• No waiting period or processing time required
• Files are generated on-demand
• Download links remain valid for 24 hours

6. Service Availability

6.1 Uptime Commitment

We strive to maintain high service availability:

• Target Uptime: 99.9% availability
• 24/7 Access: Service available around the clock
• Global CDN: Fast access from anywhere in the world
• Redundancy: Multiple server locations for reliability

6.2 Scheduled Maintenance

• Maintenance windows announced 48 hours in advance
• Typically scheduled during low-traffic periods
• Most maintenance completed within 1-2 hours
• Status updates provided at status.migmind.com

7. Geographic Availability

7.1 Global Access

MigMind is available worldwide with the following considerations:

• No Geographic Restrictions: Access from any country
• Multiple Languages: Interface available in English (more coming soon)
• Local Currency: Billing in USD (other currencies may be supported)
• Compliance: Service complies with international data protection laws

7.2 Internet Requirements

To access MigMind, you need:

• Stable internet connection (minimum 1 Mbps recommended)
• Modern web browser (updated within last 2 years)
• JavaScript enabled
• Cookies enabled for authentication

8. Account Access Issues

8.1 Troubleshooting Access

If you cannot access your account after purchase:

• Verify your email address and password
• Check if payment was successfully processed
• Clear browser cache and cookies
• Try a different browser or device
• Contact support for immediate assistance

8.2 Support Response Time

• Critical Issues: Response within 2 hours
• General Support: Response within 24 hours
• Business Hours: Monday-Friday, 9 AM - 6 PM EST
• Emergency Contact: support@migmind.com

9. Third-Party Integrations

MigMind integrates with third-party services:

• YouTube API: Real-time data access (subject to YouTube's availability)
• Payment Processors: Secure payment through Stripe/PayPal
• Cloud Storage: Reliable data storage on AWS/Google Cloud

Note: Third-party service availability may occasionally affect specific features.

10. Contact Information

For questions about service delivery or access: